Terms & Conditions

 

Petals and Prosecco aims to deliver the highest quality crystallised and fresh edible flowers for your prosecco. Before you place an order you should read the following terms and conditions and your use of this website and subsequent ordering is governed by English law and you agree to submit to the non exclusive jurisdiction of the English court. None of these conditions affect your statutory rights.

Before you place an order, if you have any questions or queries concerning these terms & conditions, please do not hesitate to contact Sarah at sarahlouise@petalsandprosecco.co.uk

All prices on this site are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT).

Products, Ordering & Delivery Information

The full range of our Products can be viewed, selected and ordered online from our website and are subject to availability. Some products are seasonal. We are under no obligation to supply goods until we have accepted your order and confirmed that they are available. In the event of a product being out of stock we will contact you and offer an alternative or a refund rather than substituting an alternative.

If the billing details for your order are the same as your Delivery address details, by placing an order on our website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details.

An e-mail confirmation of your order will be sent to the e-mail address you specified when placing your order. Please check that all details accurately reflect your requirements. Should there be any discrepancies, please e-mail us at sarahlouise@petalsandprosecco.co.uk.

When ordering fressh edible flowers you will be asked to confirm date of event. We will then place an order from our suppliers for you and they will deliver the product direct to the delivery address provided. We are unable to accept responsibility for parcels after our various carriers have accepted this and risk will pass to you on dispatch.

Allergy Alert

All of the edible flowers have been sourced from independently verified as edible by reputable sources. However, in rare instances people demonstrate allergic reactions to edible flowers and we would advise trying a small piece at a time in the first instance. We would not recommend anybody with pollen allergies eating edible flowers. We accept no liability for any illness or other adverse reaction to eating edible flowers purchased from Petals and Prosecco. In most instances it is only the petals of the flowers that are edible and stems, stamens, carpel and sepals should be removed before eating.

Delivery Policy & Terms

Please allow up to 48hours before despatch for Hand Crystallised Flowers due to nature of the procut, We will notify you if your goods are not able to be despatched within the agreed timescale for any reason. The costs for delivery are shown depending on shipping destination and delivery service selected. Any delivery times quoted are best estimates, based on availability and normal delivery time. In the event of a delivery not being delivered within the quoted time, the company shall not be liable for any losses, costs damages or expenses incurred to either the customer or a 3rd party. 

Prices, Description & Availability of Goods

Prices and availability of goods are subject to change without notice. However the customer will only pay the price of goods at the time of purchase. Some prices where are shown are based on quantity, and may be subject to variation depending on the exact quantity of individual products.

Where items are temporarily out of stock we will contact you so that you may choose between a refund on the item, receiving it when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure that all product descriptions, images, information & prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Each flowers is grown and turns out differently so shape, colour and size of flowers may differ.

Orders will be accepted & processed at our sole discretion & we reserve the right to decline orders without providing an explanation.

Payment

All of our online payments will be processed through PAYPAL or STRIPE to ensure the highest possible level of security and fraud protection available for all of our customers. All transactions are shown in pounds sterling (£).

Complaints

Should you have any form of complaint regarding any service or product that you have received from Petals & Prosecco, please email sarah at sarahlouise@petalsandprosecco.co.uk We will always aim to acknowledge complaints within 48 hours.

Cancellation/Returns

Petals and Prosecco offers an ‘unconditional guarantee’ of complete satisfaction with every item you receive from Petals and Prosecco. If you are unsatisfied with a product, please do contact us and we will resolve the matter either through a refund or replacement, at our discretion. You can cancel any order made, unless the order has already been picked/crystallised and packaged in which case we will be unable to cancel the order.

Copyright & Trademark

Petals and Prosecco reserves all copyright of content provided on this website (including photos, designs, logos & text written) and otherwise as produced. Photos from customers have also been included and acknowledged with their approval. Any infringement, whether by the replication of photographs, copying of products or the repetition and/or plagiarism of print will not be tolerated and Petals and Prosecco reserve the right to raise legal proceedings to protect its commercial interests.